Long Term Care Center Information

Long Term Care Center Concerns Contacts:

On-Line complaints can be made at: https://web.doh.state.nj.us/fc/search.aspx

By Phone
Complaint Hotline: 1-800-792-9770
The 24-hour hotline handles consumer complaints and facility emergencies seven days a week.  Patients, health care facility exmployees and other members of the public may file complaints about hospitals, ambulatory surgery centers, home health agencies, nursing homes, assisted living facilities, comprehensive personal care homes, adult medical day care, pediatric medical day care facilities, and many other licensed acute and long-term care facilities.

You may choose to print and complete the Department of Health Resident/Patient Complaint Report from (AAS-60) located on this page.
The FAX line operates 24-hours-a-day.  A Division staff memeber will review your complaint during regular business hours.
When faxing, please include the following information:

  • Your specific complaint
  • Your name and mailing address including zip code
  • Daytime phone number including area code

OR you may submit an anonymous complaint.
For Long Term Care Complaints fax your information to: 609-943-4977
For Hospitals and outpatient facilities fax your information to: 609-943-3013

By Mail
Please print out and Complete the Consumer Resident/Patient Complaint Report Form (AAS-60).
Mail complaints about nursing homes, assisted living, medical day care, comprehensive personal care homes, long-term care facilities, hospitals, ambulatory surgical centers, home health agencies and other ambulatory or long-term care facilities to:

New Jersey Department of Health
Division of Health Facility Survey and Field Operations
PO Box 367
Trenton, NJ 08625-0367

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